Returns & Exchanges
At Foxtail Coffee Co, we want you to love every brew; if you are not satisfied with your purchase, we accept returns on non-perishable merchandise and unopened coffee bags within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and details regarding the item you wish to return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring that coffee bags remain sealed to maintain freshness and eligibility.
Ship Item Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location for transit back to our roastery.
Receive Refund or Credit
Once our team inspects the returned goods, we will process a full refund to your original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing